Guarantees
Handing over the keys is where our care begins
Our work doesn’t end when the contract is signed. Maintenance, bills, the small things that go wrong: we take them on, so you can simply enjoy your new home.
Build quality
We listened. Then we built it in.
Quiet
Rock-wool insulation between apartments.
Comfort
Triple glazing that keeps street noise out.
Character
Distinctive façades with real presence.
Ready for tomorrow
Smart systems built in from day one.
After handover
After-sales care
From your first day in the new home, we stay close: maintaining it, checking in, and taking the first year’s chores off your hands.
- Scheduled maintenance visits
- Free maintenance for two years
- An emergency hotline
- Water and electricity bills paid for a year
- A housekeeper for your first year
- Exclusive discounts with our furniture partners
- Registration with the owners’ association
Services vary by project and are set out in your sale contract.
Warranties
How long each warranty lasts
Every warranty runs from the date of final handover and is written into your contract and invoice.
2years
Finishes
- Paintwork
- Lighting
- Wooden doors
5years
Aluminium and doors
- Aluminium
- Wooden doors
10years
Structure and systems
- Structural frame
- Insulation
- Sanitary ware
- Plumbing
- Lifts
- Rooftop water tanks
25years
Electrical
- Electrical wiring and panels
If something goes wrong
How to make a warranty claim
Every warranty runs from the date of final handover and is written into your contract and invoice.
Get in touch
Call customer service, or email the address in your handover contract.
Describe the fault
Send a few photos and a short note: when it started and what it affects.
We assess it
Our engineers review the case and may visit to find the cause.
We fix it
If the fault is covered, we repair or replace it as agreed.
Questions
Frequently asked questions
Will Sharef cover the utility bills?
Yes. We pay water and electricity bills for one year from handover, in projects that include this service.
Can I join the owners’ association?
Yes. Registering you with the owners’ association is part of our after-sales service.
How do I request after-sales service if something goes wrong?
Contact customer service by the phone number or email in your handover contract, with photos and a short description of the fault. Our engineers assess it, may visit, and then repair or replace under your warranty.
Is there a warranty on the structure, paintwork and doors?
Yes. The structural frame is covered for 10 years, paintwork for 2 years and wooden doors for 2 to 5 years. Cover starts on the final handover date and is written into your contract.
We’re here for you
Questions about a warranty, a visit or your contract? Our customer team will answer.